AURIX

Legal & Support Contacts

Contact details for legal requests, complaints, and support.

Last updated: 06.07.2026

For a fast reply, email us with a clear subject line.

1. Operator

Individual Entrepreneur Karine Balasanyan
TIN: 20019859
State registration number: 85.1495998
Registered address: Kotayk Province, Hrazdan, Kentron, Bldg. 88, Apt. 44, 2301, Republic of Armenia

2. Contacts by topic

Please use the matching address so we can respond quickly:

General and technical support: support@aurixmusic.ru
Personal data and privacy: privacy@aurixmusic.ru
Copyright complaints (IP takedown): support@aurixmusic.ru with the subject "IP takedown notice"
Account deletion: support@aurixmusic.ru with the subject "Account deletion"
Billing and payments: handled by our authorized Merchant of Record reseller (named at checkout) as Merchant of Record; you can also reach us at support@aurixmusic.ru

3. Response times

We aim to respond within:

Technical support: up to 48 hours on business days.
Personal-data requests: up to 30 calendar days.
Complaints: up to 30 calendar days.
IP takedown: up to 10 business days.

4. Supervisory authority

If you believe your data-protection rights have been breached, you may contact the Personal Data Protection Agency of the Ministry of Justice of the Republic of Armenia.