Account & Data Deletion

1. How to request deletion

You can request account deletion in two ways:

• In the app: Settings -> Request account deletion -> give a reason -> confirm.
• By email: write to support@aurixmusic.ru with the subject "Account deletion" from the address on your account.

2. What is deleted

Once processed, the following are permanently deleted:

• Account data: email, password, authorization tokens.
• Profile data: name, stage name, phone, city, biography, photo.
• Content: tracks, cover art, videos, and metadata you created or uploaded.
• AI data: conversation history, analysis results, profiling data.
• Support tickets and promo requests.
• Cookie and analytics settings.

3. What may be retained

Some data may be kept in minimal form as required by law:

• Payment and transaction records: retained by our authorized Merchant of Record reseller (named at checkout) and by the Operator as required by tax and accounting law.
• De-identified security logs: up to 12 months, to investigate incidents.
• Backups: residual copies are purged from backups within 30 days.
• Data needed to resolve open disputes or claims.

4. Timelines

The standard processing time is up to 30 calendar days from receipt. In some cases it may be extended on lawful grounds (open financial obligations, active disputes). You will be notified of any extension by email.